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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8279
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I cannot get my new arloo HD Security Camera installed.

Customer Question

I cannot get my new arloo HD Security Camera installed . Program disappears off computer when you get so far with no explanation.
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! My name is***** and i will be assisting you today. Can you describe exactly what happpens before the program disappears? Also does the program shut down completley ( ie no icons light on the dock ?)

Customer: replied 1 year ago.
I do not know what really happens.Sometimes the system just shuts down.
Customer: replied 1 year ago.
I paid before with no answer to my question. The screen disappeared. I keep paying for nothing.
Customer: replied 1 year ago.
I sign in using a credit card and lost everything. I do not know if my credit was charged.
Expert:  Johnny Mack replied 1 year ago.

dont worry you wont be charged till you are satisfied. The reason i am asking is because your issue might just be tied to the program however are you getting any error messages along with this random shut down?