Hello there! My name is***** and I will be assisting you today. Please follow the steps below to reset your keyboard this will clear out the issue you are having.
Shut down your Mac.Locate the following keys on the keyboard: Option, Command (⌘), P, and R. You will need to hold these keys down simultaneously in step 4.Turn on your Mac.Immediately press and hold the Option-Command-P-R keys. You must press this key combination before the gray screen appears.Continue holding the keys down until your Mac restarts, and you hear the startup sound for the second time.