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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31323
Experience:  IT Engineer for over 15 years
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My mac keeps restarting after I enter my password to log in

Customer Question

My mac keeps restarting after I enter my password ***** log in
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome Kyle

Can you attempt the below instructions please

  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.
  7. Then try to sign in and use the Mac

Let me know the results please