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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31287
Experience:  IT Engineer for over 15 years
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I am unable to log into my Apple ID acct, on my I- Pad

Customer Question

I am unable to log into my Apple ID acct, on my I- Pad for security reasons
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

As the first step Lois, attempt to reset your Apple ID password ***** my link below and then use this new password ***** sign in.

https://iforgot.apple.com/password/verify/appleid

Can you do this and if you can get it reset, then use the new password ***** the iPad.

Let me know how you go please.

Customer: replied 1 year ago.
It does not recognize my Birth Date
Expert:  Richard replied 1 year ago.

ok, is it possible you entered in your partners? Or is there any other dates you could imagine you entered Lois?

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
I have tried several times in changing my password
Expert:  Richard replied 1 year ago.

ok, did you make any purchases with this ID?

Customer: replied 1 year ago.
Not recently, I am trying to update all my apps. 17 need to be updated.
Expert:  Richard replied 1 year ago.

ok, if your not able to reset the password, then your going to have to reset the iPad and use a new Apple ID.

It will mean you will reset the iPad to new again so you will have to install all your Apps, and I urge you to first backup your data first.

Then to do the reset go to Settings, General, Reset, Erase all content and reset settings.

Once done, choose the option to setup the iPad as new and you can then again create a new Apple ID to use on the iPad with a new password.

Let me know how you go please.

Customer: replied 1 year ago.
Ok
Expert:  Richard replied 1 year ago.

Thanks, ***** ***** have any problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you