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Hi there and welcome
The issue is you cannot unlock the screen lock correct Sandy?
Please let me know.
You will have to reset the iPad, there is no other way to remove this.
To do the reset
Connect the iPad to the computer and open itunes. If you do not have it you can download and install it from www.itunes.com
Hold the power and home button down until you see
"iTunes has detected an iPad in recovery mode..."
Click Restore iPad, let this complete and it should now work
Let me know the results please
ok, the procedure I gave should have bypassed this when doing it via the computer.
Repeat the procedure, but instead of holding Power and Home when it is connected to the computer, just hold home until it gets to recovery mode.
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.