I'm sorry about the issue. Are you able to print from anything else, such as a document, or a picture file, etc.?
Can you click on the Apple logo / menu at the top, then click on About this Mac..., then tell me your Mac OS X version, such as 10.6, 10.7, 10.8, 10.9, 10.10, 10.11, etc.?
Please reply at the box below. Thank you.
Do you mean you can print from Adobe and some applications to the Brother all-in-one printer, but you cannot print from Safari to the Brother all-in-one printer right? Please reply at the box below. Thank you.
Thank you. Please try the following fix:
- In Safari, click on the Safari menu at the top, then click on Clear history and website data..., and from the dropdown menu, select the option all history and clear, then check.
- If that does not work, please download and install the Google Chrome application at the website below:
; keep default option during installation, and skip / cancel the google account sign in page when prompted
, then quit Safari application
, then use Google Chrome application for browsing Internet / websites; use Google Chrome to print web pages and use Google Chrome to download documents.
Please reply at the box below to continue troubleshooting. Thank you.
I'm sorry. That is for direct remote support; you can ignore it.
This means Safari is corrupted; you can go to Mac App Store, then update to the latest Mac OS X version 10.11 (El Capitan), and see if it fixes the Safari issue.
However, I recommend to try Google Chrome application:
Chrome is faster and more reliable than Safari; you can test Chrome and check.
Please let me know. Thank you.
You're welcome. I'm the computer tech, so I'll have our customer service contact you later about the free trial / billing issue. Don't worry, we'll make sure you are satisfied at the end. Thank you.
In the mean time, please try my suggestion, then let me know. Thank you.