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Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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My enter key on 13" macbook to working everything else is

Customer Question

my enter key on 13" white macbook to working everything else is
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! Sorry we couldnt get back to you faster. I do have a solution however if we use a usb keyboard ( mac or pc) and the enter key works then the issue is with your macbooks built in keyboard if it does not work then the issue is with the OSX . We can reinstall the osx without deleting your user files. Please post back the end result thanks.

Customer: replied 1 year ago.
its a laptop not pc form
so i think it'll be best to re install the OS X
Expert:  Johnny Mack replied 1 year ago.

No worries but just to clarify i meant u could use any keyboard ( since they are not specific to a certain computer). Below are the steps to reinstall the OSX

1. turn off mac
2. Locate/push CMD (command key) and R keys
3. Turn on mac while still holding the keys from step 2
4. Select language

5. Select reinstall OSX.

Expert:  Johnny Mack replied 1 year ago.

.