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Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
Do you have access to a computer there ?
We have two options in here. If you want, I can remotely connect to your Mac and help you directly to transfer everything from old phone to new phone using your computer including the audio books while you watch. This is an optional additional service.
Or I can give you instructions in here. So you can follow them to solve the issue. Which one do you prefer ?