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John T. F.
John T. F., Mac Druid
Category: Mac
Satisfied Customers: 2983
Experience:  20+ years in the computer/Mac industry
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My computer has been running extremely slow lately. It is a

Customer Question

My computer has been running extremely slow lately. It is a Macbook Pro and was purchased in 2012. Was hoping to get some suggestions or help looking into the memory, etc.
Submitted: 1 year ago.
Category: Mac
Expert:  John T. F. replied 1 year ago.

Hi,

Can you tell me the exact version of OS X you are currently running, please?

Click the Apple logo in the menu bar at the top left of the screen

Select "About This Mac"

In the window that opens, look for the "Version" information. Please let me know what it says.

Thanks,

John

Customer: replied 1 year ago.
hi John, I am actually at work right now. I wasn't sure how long it would take to get a response so I posted to get the process going. I'll check this evening when I get home around 8pm PST and we can continue.However, I recently updated to the Yosemite software, if that helps.
Expert:  John T. F. replied 1 year ago.

Thanks,

actually, when you get home if you could do the following that would be great...

please download and run the following tool.

http://www.etresoft.com/download/EtreCheck.zip

It will collect information about your system for diagnostic purposes.

Run the app once it has downloaded

On the first screen, leave all options checked and click “Start EtreCheck”.

When it is finished collecting data, click “Share Report” and choose "Copy report to clipboard"

Then click “I Accept” and paste it back to me as a reply. (You should be able to paste it back by right-clicking or Ctrl-clicking where you type your reply to me and then choosing Paste from the pop-up menu).

Thanks,

John

Customer: replied 1 year ago.
Okay- I'll do that tonight and let you know the results. I'm open to a Remote Desktop session if you feel that's necessary.
Expert:  John T. F. replied 1 year ago.

Ok thanks. Once I get the report back, I'll look it over and we can go from there.

John

Customer: replied 1 year ago.
EtreCheck version: 2.6.3 (223)
Report generated 11/18/15, 10:56 PM
Runtime 4:45
Download EtreCheck from http://etresoft.com/etrecheckClick the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.Hardware Information: (What does this mean?)
MacBook Pro (15-inch, Late 2011)
[Click for Technical Specifications]
[Click for User Guide]
MacBook Pro - model: MacBookPro8,2
1 2.4 GHz Intel Core i7 CPU: 4-core
4 GB RAM Upgradeable
[Click for upgrade instructions]
BANK 0/DIMM0
2 GB DDR3 1333 MHz ok
BANK 1/DIMM0
2 GB DDR3 1333 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery: Health = Normal - Cycle count = 740 - SN = D862127009YDGDMB2Video Information: (What does this mean?)
Intel HD Graphics 3000
Color LCD 1440 x 900
AMD Radeon HD 6770M - VRAM: 1024 MBSystem Software: (What does this mean?)
OS X Yosemite 10.10.5 (14F1021) - Time since boot: about 8 hoursDisk Information: (What does this mean?)
APPLE HDD HTS547575A9E384 disk0 : (750.16 GB) (Rotational)
EFI (disk0s1) : 210 MB
Recovery HD (disk0s3) [Recovery]: 650 MB
Macintosh HD (disk1) / : 748.93 GB (324.03 GB free)
Core Storage: disk0s2 749.30 GB OnlineHL-DT-ST DVDRW GS31N ()USB Information: (What does this mean?)
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Computer, Inc. IR ReceiverThunderbolt Information: (What does this mean?)
Apple Inc. thunderbolt_busGatekeeper: (What does this mean?)
Mac App Store and identified developersKernel Extensions: (What does this mean?)
/Library/Application Support/Symantec/Protector
[not loaded] com.symantec.kext.protector.panther (1.0f5) [Click for support]
[not loaded] com.symantec.kext.protector.tigerplus (1.0f5) [Click for support]/Library/StartupItems/SymAutoProtect
[not loaded] com.Symantec.kext.SAVAPComm (11.0.6) [Click for support]/System/Library/Extensions
[not loaded] jp.co.roland.RDUSB012ADev (1.0.0) [Click for support]Startup Items: (What does this mean?)
NortonMissedTasks: Path: /Library/StartupItems/NortonMissedTasks
SMC: Path: /Library/StartupItems/SMC
SymAutoProtect: Path: /Library/StartupItems/SymAutoProtect
SymProtector: Path: /Library/StartupItems/SymProtector
Startup items are obsolete in OS X YosemiteSystem Launch Agents: (What does this mean?)
[killed] com.apple.CallHistoryPluginHelper.plist
[killed] com.apple.CallHistorySyncHelper.plist
[killed] com.apple.EscrowSecurityAlert.plist
[killed] com.apple.Maps.pushdaemon.plist
[killed] com.apple.coreservices.appleid.authentication.plist
[killed] com.apple.icloud.fmfd.plist
[killed] com.apple.scopedbookmarkagent.xpc.plist
[killed] com.apple.telephonyutilities.callservicesd.plist
8 processes killed due to insufficient RAMSystem Launch Daemons: (What does this mean?)
[killed] com.apple.awdd.plist
[killed] com.apple.ctkd.plist
[killed] com.apple.icloud.findmydeviced.plist
[killed] com.apple.nehelper.plist
[killed] com.apple.nsurlsessiond.plist
[killed] com.apple.systemstats.analysis.plist
[killed] com.apple.wdhelper.plist
[killed] com.apple.xpc.smd.plist
8 processes killed due to insufficient RAMLaunch Agents: (What does this mean?)
[loaded] com.google.keystone.agent.plist [Click for support]
[running] com.symantec.quickmenu.application.plist [Click for support]
[running] com.symantec.savdiskmountnotify.application.plist [Click for support]
[running] com.symantec.scannotification.application.plist [Click for support]
[running] com.symantec.symsecondarylaunch.application.plist [Click for support]Launch Daemons: (What does this mean?)
[failed] com.adobe.fpsaud.plist [Click for support]
[running] com.fitbit.galileod.plist [Click for support]
[loaded] com.google.keystone.daemon.plist [Click for support]
[loaded] com.microsoft.office.licensing.helper.plist [Click for support]User Launch Agents: (What does this mean?)
[running] com.spotify.webhelper.plist [Click for support]User Login Items: (What does this mean?)
iTunesHelper Application Hidden (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Google Drive Application (/Applications/Google Drive.app)
Dropbox Application (/Applications/Dropbox.app)
Fitbit Connect Menubar Helper Application (/Applications/Fitbit Connect.app/Contents/MacOS/Fitbit Connect Menubar Helper.app)Other Apps: (What does this mean?)
[running] com.apple.xpc.launchd.
Customer: replied 1 year ago.
Hey John, Did you see my message?
Expert:  John T. F. replied 1 year ago.

Hi,

Apologies, I've caught a bug going around and have been under the weather.

Your report doesn't look bad. I might recommend a few things though.

First, I recommend removing your Symantec software and see if system response improves. This may be part of what is causing a lag for you.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Next, I would also recommend upgrading to OS X 10.11 "El Capitan". The version you have installed does tend to get sluggish in low memory situations. "El Capitan" can be downloaded and installed from the Mac App Store.

John

Customer: replied 1 year ago.
Thanks, ***** ***** give these a go this weekend. I hope you feel better!
Expert:  John T. F. replied 1 year ago.

Thanks and good luck!

Let me know if you have any questions along the way.

John