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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My iTunes is locked by a disc and they say i do not have

Customer Question

my iTunes is locked by a disc and they say i do not have wrote permission
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Was there any change recently to your computer that may have caused this issue?

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 1 year ago.
no i am not satisfied with how you answered
Expert:  Viet - Mac Tech replied 1 year ago.

I'm sorry. Is there any issue? I did not provide an answer yet. I'm asking some more information about the issue, so I can troubleshoot. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Don't worry, we guarantee our service. Please reply at the box below. Thank you.

Customer: replied 1 year ago.
Answer truthfully can a geek fix my computer and set it right
Expert:  Viet - Mac Tech replied 1 year ago.

Thank you for replying back. I fixed this issue before, so I can fix this issue for you, and we guarantee our service, so don't worry. Can I connect remotely to your computer, so I can fix the issue directly on your computer together with you? Please reply at the box below. Thank you.

Customer: replied 1 year ago.
My grandson corrected the problem
Thanks I do not need anymore help and I owe you $5.
Expert:  Viet - Mac Tech replied 1 year ago.

You're welcome. Great. We're refunding your full deposit as you have resolved the issue yourself. If you have any computer issue in the future, please come back any time as you wish; we guarantee our service. Thank you for the update.