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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35232
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I read back on some of your helps, I need some assistance,

Customer Question

Hi Terry, I read back on some of your helps, I need some assistance, as I'm a PC aficionado, but by no means a Mac/Apple pro.
My daughters iPad is asking for a PW to login to the device, alas, there was never a password ***** up.
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Is it asking for a 4-digit passcode?

Do you have the iTunes program on your PC?

Does your PC have windows xp, vista, or 7 or 8 or 10?

Please reply at the box below. Thank you.

Expert:  Viet - Mac Tech replied 1 year ago.

Please try the following fix:

  1. Open the iTunes program on your computer. (If needed, download and install the iTunes program at the website http://www.apple.com/itunes/download/ on the computer first.)
  2. Press & hold the Power button on the iPad until it lets you slide to turn off, then slide to turn off.
  3. Connect the iPad to your computer with the iPad's USB cable.
  4. On the iPad, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  6. Click OK or Restore / factory reset.

- If needed, please watch video instructions at the website below:

http://www.youtube.com/watch?v=x6FSHAp6fvk
Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
a 4-digit passcode, I never set up iTunes, but the device recently did an upgrade, and now is asking for one.
Expert:  Viet - Mac Tech replied 1 year ago.

Thank you. Please try the following fix:

  1. Download and install the iTunes program at the website below on the computer:
    http://www.apple.com/itunes/download/
  2. Open the iTunes program on your computer.
  3. Press & hold the Power button on the iPad until it lets you slide to turn off, then slide to turn off.
  4. Connect the iPad to your computer with the iPad's USB cable.
  5. On the iPad, press and hold the Home button and the Power button at the same time.
  6. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  7. Click OK or Restore / factory reset.

- If needed, please watch video instructions at the website below:

http://www.youtube.com/watch?v=x6FSHAp6fvk
Please reply at the box below to continue troubleshooting. Thank you.