Ask Mac Questions and Get Answers from Experts ASAP
I will be the person helping you today.
I can see that you may need a little bit of extra help.
May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?
Once the remote session begins, we will be able to communicate via a chat window on your computer.
After you click the "Accept this offer" button for the remote service, the remote link will be posted here. That will be the last charge for today.
I am sorry for the confusion. The extra amount is there because the remote will take a bit more of my time.