I'm sorry about the issue. Your Apple ID is your email address. Please go to the website below:
, then there, type in your email address in the Apple ID box, then click on Next, and continue following the instructions there in order to reset your Apple ID account password.
If it does not work, please let me know the model of your device, and if you have windows xp, vista, or 7 or 8 or 10.
Please reply at the box below to continue troubleshooting. Thank you.
If needed, you can go to the website below:
, then there, select the option Apple ID, then option Forgot Apple ID Password, then option you can make a phone call appointment.
When you are available, please reply at the box below to continue troubleshooting. Thank you.