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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16031
Experience:  5 years as Network Admin, 10+ years of IT support
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My iphone 6 plus is frozen icons or huge cannot access

Customer Question

My iphone 6 plus is frozen icons or huge cannot access anything to try and reset
Submitted: 1 year ago.
Category: Mac
Expert:  Josh replied 1 year ago.

Hi,

Please press and hold down the POWER and HOME BUTTON together until you see the Apple icon.

Buttons are shown here: http://cdn.osxdaily.com/wp-content/uploads/2014/10/hard-reboot-iphone.jpg

After the restart, everything should be working again.

If you can take a minute and use the rating system to rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you.

Customer: replied 1 year ago.
did not work
Expert:  Josh replied 1 year ago.

Did you make sure the Apple icon appeared and the phone reset?

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.