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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8698
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I can't get into my MacBook Pro. getting "your account has

Customer Question

hi. I can't get into my MacBook Pro. getting "your account has been disabled". can you help?
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Go here and see what is happening with your Apple ID:

https://appleid.apple.com/

Customer: replied 1 year ago.
do what -- manage my Apple ID?
Expert:  Mike replied 1 year ago.

Yes see why your account has been disabled.

Customer: replied 1 year ago.
it doesnt say why
Customer: replied 1 year ago.
its not my Apple id. it's my laptop id.
Expert:  Mike replied 1 year ago.

That can also be your Apple ID that is the only one that can be "disabled", your normal account password *****'t be disabled

Customer: replied 1 year ago.
is someone calling me?
Customer: replied 1 year ago.
I don't use my Apple ID to open my laptop.
Customer: replied 1 year ago.
are you there?
Expert:  Mike replied 1 year ago.

Your payment didn't clear

Customer: replied 1 year ago.
sigh. should be no problem. maybe I should call back when I can talk to someone live.
Expert:  Mike replied 1 year ago.

Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. When you see the Apple Logo you can let go. When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.

Customer: replied 1 year ago.
trying
Customer: replied 1 year ago.
this won't erase any files, right?
Customer: replied 1 year ago.
are you still there? will disk utility erase any files? this is a key concern. I'm waiting to select until I hear from you. screen is up
Expert:  Mike replied 1 year ago.

No not unless you choose ERASE.

Customer: replied 1 year ago.
I see "run" vs "verify". should I select?
Expert:  Mike replied 1 year ago.

Sorry yes if it is El Capitan it is Run instead

Customer: replied 1 year ago.
ok. running.
Customer: replied 1 year ago.
done. now what?
Expert:  Mike replied 1 year ago.

Now reboot

Customer: replied 1 year ago.
still disabled
Customer: replied 1 year ago.
other thoughts, or should I take to Apple Store?
Customer: replied 1 year ago.
wish I could see if you're typing...
Expert:  Mike replied 1 year ago.

Quit Disk Utility and then select Reinstall Mac OS X.

Expert:  Mike replied 1 year ago.

Sorry I meant boot to Recovery HD again (command-r) and then select it

Customer: replied 1 year ago.
won't that erase files? getting nervous here.
Expert:  Mike replied 1 year ago.

No it is a reinstall

Expert:  Mike replied 1 year ago.

I'm guessing it won't let you anyway... let me know

Customer: replied 1 year ago.
I'm sorry. this just isn't working. the lag time is too great and I really need a conversation. thanks for trying.
Expert:  Mike replied 1 year ago.

Sorry but I could not take the phone call because of your payment not being accepted

Expert:  Mike replied 1 year ago.

If you try and reinstall and it accepts your Apple ID you should be good