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What system version are you running?
Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. When you see the Apple Logo you can let go. When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.
Not sure but we have to check that first. Also are you using the App Store to update or are you trying to get it from here: https://support.apple.com/kb/DL1650?locale=en_US
So Verify Disk was ok in Green then you Repaired permissions? If sop try downloading from here:
Ok let me know
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