Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
We can try some basic troubleshooting steps and see if it works or not.
First reset the PRAM and NVRAM of your Mac. Follow the steps below to reset the PRAM and NVRAM
Shut down your Mac
Restart and immediately hold down Command-Option-P-R keys at the same time
Hold the keys down until the computer restarts and you hear the startup sound for two or three times.
Release the keys and let the Mac boot up. This will reset the PRAM.
If that didn't work, then restart your Mac and immediately hold down Shift key on your keyboard for 15 seconds and this will boot into Safe Mode. Did that work ?
Please let me know if that didn't work, so we can continue troubleshooting.
Did you delete any core system files ?
We may need to reinstall the OS X. What version of Mac OS X are you using >
Private is a part of OS X (if you deleted it from Macintosh HD or main HD).
Run Disk Utility from Single User Mode. Single User Mode is the name of a special screen that you boot into to run some fixes.
Turn it off by holding down the Power button for 10 seconds. Then turn on and immediately hold down the Command (Apple) key and the S keys at the same time. Then type the following command when it boot into black screen with white letters (Single User Mode)
/sbin/fsck -fy (note the space between fsck and -fy)
If you can't run /sbin/fsck -fy then type only fsk -fy
Hit return and the disk utility should run and let it finish. When it finishes type reboot and hit return.
If this doesn't boot your system, then we can reinstall the OS X which should fix the issue. You don't need the discs if you are using 10.7 or later version of OS X. Do you remember the version of OS X you were using on it ?
The Private is a core system folder. All you have to do is, reinstall the OS X. You won't lose any files since they are saved on different folder and will be preserved when you reinstall. Reinstalling the OS X will create a new Private folder along with new files* and then your system will boot as normal.
You can use external DVD drive to reinstall the OS X if you are using 10.6 or lower version.
If you are using 10.7 or later, then you can reinstall the OS X by booting into OS X recovery with using the DVD. Tell me the version of OS X are you using and I will send you the instructions to reinstall.
Sorry there is a correct. If you are using 10.7 or later, then you can reinstall the OS X by booting into OS X recovery WITHOUT using the DVD. Tell me the version of OS X are you using and I will send you the instructions to reinstall.
There is typo in my previous answer. If you are using 10.7 or later, then you can reinstall the OS X by booting into OS X recovery WITHOUT using the DVD.
In PC keyboard, Command is Start menu
Alt is Option
In PC keyboard, Command is Start button
Alt is Option. Others are same
Disk Utility might not work since you deleted core system files. Disk Utility usually repair the files. But try it.
Is there any you could get an external DVD drive ? You can reinstall the OS X with it.
Yes, they can. The OS X can be reinstalled without affecting the User Account folder that means all your files will be there. Only the missing system files or corrupted system files will be replaced. If you get an external DVD drive, you can reinstall yourself. It is a very easy process. All you have to do is, boot into the OS X disc (by holding dow C key) and follow the onscreen instructions to reinstall.
And make sure you tell them not to erase the hard disk. Some computer shops go ahead and erase the drive and install fresh OS X.
If they can't reinstall, don't allow them to erase. Because there are many ways to recover the files from that Mac using tools like Disk Warrior, Target Disk Mode (by connecting to another Mac with Firewire cable) etc
Believe me, 10.6 can be reinstalled without erasing the drive. They are just going for the easy way to fix the Mac. Erase and install only takes less time than reinstall.
If you have another Mac, then you can setup Thunderbolt/Firewire Target Disk Mode (you need the right cable to connect both Macs). See this article --> https://support.apple.com/kb/PH10725?locale=en_US
Ignore the Mountain Lion heading in the above article. The process is same for all OS X.
See this article as well --> https://support.apple.com/en-in/HT201462
Of course. Take your time. I also have one more suggestion you should do before reinstalling the OS X or trying Target Disk mode.
Try to boot into Single User Mode. To do that, turn off your Mac. Turn it back and immediately hold down Command(Windows) and S keys for 10 seconds. This will boot into Single User Mode.
Then type the following commands (there are spaces between characters, make sure you do them correctly).
mount -uw /
After typing the above command press enter then type the following command and press enter
cp -rf /Volumes/your hard disk name comes here/Users/your username or home folder name comes here/.Trash/private /Volumes/your hard disk name comes here/
(Note -> There are spaces between cp and -rf, -rf and /
and private and /
Do this. If that didn't work, then we can setup Target Disk Mode and then try to put the private folder back to its location.
Make sure you enter the commands correctly.
You have to enter the correct hard disk name and also your home folder name
If the name of the hard disk is Macintosh HD and home folder name is ***** ***** command will be
cp -rf /Volumes/Macintosh HD/Users/Stone/.Trash/private /Volumes/Macintosh HD/
If that didn't work, then try this command --> cp -rf /Volumes/"Macintosh HD"/Users/Stone/.Trash/private /Volumes/"Macintosh HD"/
Make sure you also enter the first command correctly. The first command is to get permission to modify your HD --> mount -uw /
There is a space between mount and - and also space between w and /
PRAM reset will not work.
Yes and it will not work if Private isn't trash. So try Target Disk Mode
It will not work if Private isn't in Trash.
Do Target Disk Mode
Sorry I didn't see your message re the name of drive
Type /sbin/fsck -fy
Press return and you will see the volume name at the end of completed message after running some checks
OK, the name is correct.
Can you try Target Disk Mode
Type reboot or shutdown and press return
You have to start iMac in Target Disk Mode and it will appear on your laptop. Remember, they have to be connected via Firewire/Thunderbolt
Ethernet or USB will not work
Connect both Macs. Then turn on Laptop. Then turn off iMac. Turn on iMac and immediately hold down T key on your keyboard and you should see firewire icon iMac. Let me know
Do you see the hard disk icon your laptop now ?
Do you see the hard disk icon on your laptop now ?
Great ! First backup all your files to your laptop. You can copy them to your laptop.
And what version of OS X are you running on your laptop ?
Yes, you can backup them to the external drive.
Copy the private folder from your laptop to the iMac's drive. Since they are running same version, it might work.
Yes, always better to have a backup.
After that, copy the private folder from laptop to iMac's Malcom (to exact place where you deleted it first place).
Then just restart the iMac. If it doesn't work, then you can take it to reinstall the OS X.
Yes. Don't copy the Malcom drive itself, but the copy the files inside the Malcom drive.
No need if you have already backed up to Time Machine.
If you want to manually backup some important documents or others files to your laptio, then you can do them now.
You can do a complete restore from time machine even if the drive is erased.
Did you copy the private folder from laptop to iMac ?
Open the HD of your laptop and you will see the private folder there. Then copy to the HD of iMac.
If you don't see private folder, then it is hidden. Follow the steps
Then hold the 'Option/alt' key, then right click on the Finder icon in the dock and click Relaunch. You should see hidden files now
Yes, it will take time since you are copying to external drive. External drives are slow
I don't have access to your account, but the question value is $34. So it'd be $34
It is 2:00 PM here. Yes, I will be here.
May be you should get some sleep. Add a bookmark of this page, so you can get back to me later or any time you want.
Hi, Yes. I'm here.
Yes. Try that.
Open the Time Machine. Then restore the private folder from that time machine and replace it with private folder of iMac.
To do a complete system restore, you will have to boot into the OS X disc
You can do it using your iMac.
Might be because your modifying the system files within the system. Restore the private folder from Time Machine to a desktop of iMac. Then copy it to your external drive.
Then boot your iMac in Target Disk Mode and and replace the private folder (restored from backup of iMac from Time Machine) using laptop
Yes, I think. If that didn't work, then restore that private folder from TM to external/USB drive, then boot the iMac in Target Disk Mode and copy the private folder from external/USB drive to iMac's HD