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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35792
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I am unable to download a book on kindle from "sample" which

Customer Question

I am unable to download a book on kindle from "sample" which I have read, to the device.
Help!! My telephone no. Is(###) ###-#### *****
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. What's the model of your Kindle?

Is there any error or message?

Is the kindle connected to wi-fi/wireless?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
I am using an I pad with a kindle app. Hooked up to wi-fi wireless. No message.9
Expert:  Viet - Mac Tech replied 1 year ago.

Thank you. Please press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then see if you can download that book. If needed, make sure Internet / Safari is working on the iPad first.

- If that does not work, sign in your Amazon account at the website below, then there, click on the action button of that book and deliver it to your iPad:

http://www.amazon.com/manageyourkindle

- If that still does not work, uninstall the Kindle app from your iPad, then re-install it in App Store.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
Your suggestions do not help.
Expert:  Viet - Mac Tech replied 1 year ago.

I'm sorry. Were you able to try all my steps? Or were you stuck at any step?

Do you see the book in your Amazon account at the website http://www.amazon.com/manageyourkindle?

Please reply at the box below. Thank you.

Expert:  Viet - Mac Tech replied 1 year ago.

On the iPad, can you go to the website below:

https://read.amazon.com/

, then there, if prompted, sign in your Amazon account

, then do you see that book there? If yes, can you read that book there?

Please reply at the box below to continue troubleshooting. Thank you.