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Hi there and welcome
First, in iTunes select the music file
Click "Advanced" from the iTunes menu bar, choose "Create MP3 Version". The converted files will be stored in your iTunes library.
You can then drag this file to your desktop and then email it or put it on memory stick depending on its size
I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.
Else let me know the results please.
yes, though I have been here for 6 years with over 10,000 customers, but this is no problem.
You will see Advance at the top of the screen once you click the music file, so make sure to click it then choose advance please
Correct, it is on your desktop correct?
Or is it on your phone?
ok you need to use a computer to do this, so first connect the phone to your computer.
Then open iTunes (install it free from www.itunes.com if you do not already have it.
Once done, then allow iTunes to synch with your phone.
Then you can do the initial instructions I gave you within iTunes.
Let me know the results.
Ok, can I connect to your computer? You can see and control everything I do, I have done this 1,000's of times and I am only interested in getting the file ready for you.
I need to see whats the issue with the file and doing my instructions.
would not take long either.
Or you could watch this video which shows my instructions and do it?
Let me know please.