I'm sorry about the issue. What's the model of your kindle?
Can you please press and hold (or slide and hold) the power on / off button / switch on the kindle for about 45 seconds, then turn it back on and check?
How old is the kindle?
Please reply at the box below to continue troubleshooting. Thank you.
I do live online support. Have you tried my previous suggestion? Can we communicate at this web page? Please reply at the box below. Thank you.
I'm sorry, can you go to menu / setting and restore to factory defaults and check? Please reply at the box below. Thank you.
What data do you need? All your books and games and apps can be re-downloaded easily. Is there any other data you need? Thank you.
Everything will stay in Facebook. What pictures do you need? Is it pictures from Facebook? Please let me know. Thank you.
I'm not sure about the data in games, but all facebook and itunes apps can be re-downloaded easily and all data will still be there. You can transfer pictures to a computer first. But let me see if any other troubleshooting can be done. You said when you change or move items in the games, then the kindle would freeze. Are these particular games? Does it happen to all games? Is everything else working fine, except the games? Please let me know. Thank you.
It looks like the kindle software is corrupted, unless it's hardware issue. Have you checked if the Kindle software is updated:
Please let me know. Thank you.
I'm sorry; I will continue to work with you. Swipe down from the top, then sync, and/or go to Settings -> Device Options -> System Updates -> Check Now and Update; and/or check all settings.
If needed, see full instructions at
, there, select your kindle model, and continue.
- And/or you can connect the kindle to the computer and transfer your pictures taken in the kindle to the computer, then go to menu/settings/ device options, etc., and restore to factory defaults, and check.
We have emailed you. You can get back to me via the link in the email message from JustAnswer / Viet. Thank you.