I'm sorry about the issue. What exactly happens when you click on the website below (don't type the website, but click on the website below):
, then there, in the Apple ID box, enter your email address, then click on Next, then continue to follow the instructions there in order to reset your Apple ID / iCloud account password.
- If that does not work, you can click on the website below:
, then there, click on the option Apple ID, then click on iTunes Store & App Store, then click on option Lost or forgotten Apple ID password, then click on option No thanks. Continue. Then you can click on the option to "Talk to Apple Support Now" if hours are open, then Apple will call you, or you can click on the option "Schedule a Call" to schedule a time when Apple support can call you.
Please reply at the box below to continue troubleshooting. Thank you.