I'm sorry. You need to submit the account recovery form in order to reset your password. Please do not keep entering password, but can you please follow my exact instructions? Which steps are you stuck at?
- Create a new gmail email address at the website below:
- Submit the Microsoft / Hotmail account recovery form at the website below:
, there, enter your hotmail email address in the Microsoft account box.
, then enter your new gmail email address (that you've created in step 1) in the Contact email address box.
, then enter the characters if shown on the page
, then click on Next at the bottom, and continue to follow the instructions to submit the account recovery form.
- Please note that Microsoft account means your hotmail email address and Microsoft info means your hotmail info.
What step are you stuck at?
Please reply at the box below. Thank you.