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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9939
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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When i open Safari it goes immediately to and then an error

Customer Question

When i open Safari it goes immediately to https://volpsales.co and then an error page pops up with RNN7892 and give a phone number to call that is out of service.
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

That is a SCAM message. Don't call anyone. I hope you didn't Safari from Applications folder.

Press Command, Option and Esc keys and this will bring Force Quit window. Select Safari and click Force Quit. This will close Safari. Ignore this step if Safari is already closed.

Go to Applications folder. Then hold down Shift key on your keyboard and open Safari. Click on Safari menu and select Clear History and Websiate Data. On the dropdown next to Clear, select All History and click Clear History. If you see Reset Safari, then click Reset Safari and reset it.

Then click on Safari menu and select Preferences. Then click on Privacy tab. Click Remove All Website Data. Click Remove Now. Restart Safari.

Please let me know if that didn't work, so we can continue troubleshooting.