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Joe
Joe, Technician
Category: Mac
Satisfied Customers: 7136
Experience:  IPhone Technician Electronics
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1. Can you tell me how to fix my Iphone 6plus? 2.. Why do I

Customer Question

1. Can you tell me how to fix my Iphone 6plus?
2.. Why do I constantly have problems with it?
3. Do charge for this service?
Submitted: 1 year ago.
Category: Mac
Customer: replied 1 year ago.
I lost the man I was talking to and can't get back to him. I gave him my Discover Card number for the deposit and then lost him. What do I do.
Customer: replied 1 year ago.
PLEASE CANCEL MY REQUEST AS I CAN'T GET MY PHONE TO WORK AT ALL AND DON'T WANT TO SPEND THE MONEY TO JUST GET DISCONNECTED AGAIN AS JUST HAPPENED
Expert:  Joe replied 1 year ago.

Hello,

Thank you for allowing me to assist you, my name is Joe and I will be happy to assist you with your concern today.

Expert:  Joe replied 1 year ago.

A passcode is only required when in settings it is set to use one, otherwise when you unlock the phone there is no passcode required. Is the passcode problem the only problem you are having with the device? Do you remember your passcode?

Thanks,

Joe

Expert:  Joe replied 1 year ago.

You can simply enter you passcode and then go in settings and set no passcode from lock, if you do not remember it then you will need to restore the phone, hopefully you have preformed a backup to itunes or icloud and then you can restore from backup, upon restore you will have access to the device again. If you are sure you are entering the correct code then please reset the phone by holding the lock and home buttons until the apple logo comes up then release and see if this fixes the problem first before restoring.

Thank you!
- Joe

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