How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31319
Experience:  IT Engineer for over 15 years
32989067
Type Your Mac Question Here...
Richard is online now
A new question is answered every 9 seconds

I keep getting this message when I try to sync my device to

Customer Question

I keep getting this message when I try to sync my device to I-tunes
“I-tunes could not connect to the I-pod “Jim’s I-pod” because an invalid response was received from the device. I am using12.3.3.23
thanks
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you connect the iPod to a different USB port on the computer and then try to synch it

Let me know the results please.

Customer: replied 1 year ago.
Have done that before...nothing different no solution!
Expert:  Richard replied 1 year ago.

Can you tell me which iPod you are using please?

Customer: replied 1 year ago.
I-pod touch....32gb bought it a number of year ago worked fine until new ITunes update version which I sent to you.
Expert:  Richard replied 1 year ago.

Thanks

Can you disconnect it from the computer and hold the home and power buttons for about 10 seconds until you see the Apple Logo then release.

Let the iPod restart and when it has, tell me if it will now synch please

Customer: replied 1 year ago.
Hey Richard...this is basic stuff that I have already done!!! I need advice other than the basics going forward.
Expert:  Richard replied 1 year ago.

ok, you have listed under already Tried

"uninstall/re-install I-tunes, changed cables, tried on windows 10 and 7 on different computers"

So we do not go over the same things you have already done, can you please tell me what else you have actually done.

Thanks

Customer: replied 1 year ago.
Listen.. I explained everything I did in my first e-mail. I need better tech support than this. At this point unless you can tell me something that I already don't know I can't see continuing this conversation. Please stop payment on my credit card because I do not require your services. Thanks for the help! Oh! I see you have charged my card for $41 ...what is that about?
Expert:  Richard replied 1 year ago.

ok, I am sorry you feel this way.

Your initial email specifies only

"I keep getting this message when I try to sync my device to I-tunes “I-tunes could not connect to the I-pod “Jim’s I-pod” because an invalid response was received from the device. I am using12.3.3.23 thanks

uninstall/re-install I-tunes, changed cables, tried on windows 10 and 7 on different computers...no luck"

As we do not want to go over the steps you have already done, and as your telling me you have done more then what you specified, all I asked you to do was specify what you have actually done. I am not sure why you cannot do this, and how you expect better support when your not giving the complete picture. Its difficult when you complain about steps being told to you you have already done, yet wont actually tell what you have done.

But no problem, Ill organise a refund for you. I just advise in the future, be as detailed as possible in order to get quick support with addition things you have not yet done.

Thanks and all the best