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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8286
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I've been using Time Machine but now some of my Word

Customer Question

I've been using Time Machine but now some of my Word documents are lost -- not all -- but important ones. They've been saved and modifed many times. I've searched Time Machine going back a few days (just bought a new hard drive for Time Machine). Also the icon on my doc for Word documents has a question mark on it -- not a good sign. How do I get these "lost" documents? Thanks
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • The exact system Version (listed right under Mac OS X)
  • Processor
  • Memory

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