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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35200
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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Forget ipad passcode

Customer Question

forget ipad passcode
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Besides the iPad, do you also have a Windows or Mac computer?

Please try the following fix:

  1. Open the iTunes program on your computer.
    (If needed, you can download / install the latest iTunes program at the Apple website below:
    http://www.apple.com/itunes/download/)
  2. Press & hold the Power button on the iPad until it lets you slide to turn off, then slide to turn off.
  3. Connect the iPad to your computer with the iPad's USB cable.
  4. On the iPad, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  6. Click OK or Restore / factory reset.

- If needed, please watch video instructions at the website below; it can be easier:

http://www.youtube.com/watch?v=x6FSHAp6fvk

Please reply at the box below to continue troubleshooting. Thank you.