Hi there and welcome
Can you hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.
Let the iPad restart and tell me please if they now open.
Let me know the results please
Which app are you using to open the documents?
Thank you, ***** ***** push down and hold on it until it wiggles and you see an X
Then press it to uninstall it
Once done, go to the App store and install the app again and then try to open a word document.
Please let me know the results.
Please let me know the results
where are the documents stored?
If on the device within the app yes, but we have to do this.
If they were online or in emails you can get them again.
ok, in the meantime, download documents free, its a free tool to open word files so we know if its working
Can you do this please
Go to the App Store, and search for
Install it, then open it and try to open one of your word files please
This may be part of your original issue.
Are you able to install any apps at all still?
ok, this is all part of the problem.
Can you go to Settings, General, Reset, Reset Settings.
Once done, tell me if you can now download an app please
thanks, ***** ***** me know the results