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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31308
Experience:  IT Engineer for over 15 years
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Just recently, I can't open Word documents on the IPad. When

Customer Question

Just recently, I can't open Word documents on the IPad. When I tap a document, the wheel spins but will return to the home screen in a matter of seconds.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you hold the home and power buttons on the iPad for about 10 seconds until you see the apple logo then release.

Let the iPad restart and tell me please if they now open.

Let me know the results please

Customer: replied 1 year ago.
I did what you suggested. The documents still will not open.
Expert:  Richard replied 1 year ago.

Thanks

Which app are you using to open the documents?

Customer: replied 1 year ago.
I tap the Word icon on my home screen.
Customer: replied 1 year ago.
Are you there?
Expert:  Richard replied 1 year ago.

Thank you, ***** ***** push down and hold on it until it wiggles and you see an X

Then press it to uninstall it

Once done, go to the App store and install the app again and then try to open a word document.

Please let me know the results.

Customer: replied 1 year ago.
I'll try it now. Thanks
Expert:  Richard replied 1 year ago.

Thank you

Please let me know the results

Customer: replied 1 year ago.
I get a message that says that I will delete all of Words data. Does that mean that I will lose my documents?
Expert:  Richard replied 1 year ago.

where are the documents stored?

If on the device within the app yes, but we have to do this.

If they were online or in emails you can get them again.

Customer: replied 1 year ago.
O.k.
Expert:  Richard replied 1 year ago.

thank you

Customer: replied 1 year ago.
I get my Microsoft Office software from my son. He is able to share his. I have to wait until he gets home from work.
Expert:  Richard replied 1 year ago.

ok, in the meantime, download documents free, its a free tool to open word files so we know if its working

Can you do this please

Customer: replied 1 year ago.
How do I do this
Expert:  Richard replied 1 year ago.

Go to the App Store, and search for

documents free

Install it, then open it and try to open one of your word files please

Customer: replied 1 year ago.
When I tap on install on Documents Free it returns to Get right away and I don't see a Documents Free on my home screen
Expert:  Richard replied 1 year ago.

This may be part of your original issue.

Are you able to install any apps at all still?

Customer: replied 1 year ago.
I haven't been able to download any apps
Expert:  Richard replied 1 year ago.

ok, this is all part of the problem.

Can you go to Settings, General, Reset, Reset Settings.

Once done, tell me if you can now download an app please

Customer: replied 1 year ago.
Ok
Expert:  Richard replied 1 year ago.

thanks, ***** ***** me know the results