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Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 12697
Experience:  Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
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Need help getting into macbook without a password

Customer Question

Need help getting into macbook without a password
Submitted: 1 year ago.
Category: Mac
Expert:  Dustin replied 1 year ago.

Hello and Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To start with, can I ask you if you have more then one user account on your macbook. And if so, can you still sign into any of the other administrator accounts?

Also, I need to know what version of mac osx you are using on that macbook. As thats a very important piece of the puzzle. Thank you,

Dustin S.

Customer: replied 1 year ago.

My mother passed away and I am trying to get into or at least clear out the computer. It is running maverick os x. The OS X utility menu pops up when computer starts up. I don't know anything about her passwords, admins, etc...

Expert:  Dustin replied 1 year ago.

Understood. To reset the password ***** you need to do is launch holding command R ..

Go into utilities > terminal and use the resetpassword *****

A full and windy walkthrough is shown on t his page

http://www.macobserver.com/tmo/article/os-x-mavericks-how-to-easily-reset-ther-administrator-password

If you run into any issues, or need further assistance let me know.

I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.

There is no user to select?

Expert:  Dustin replied 1 year ago.

Might be best just to wipe everything clean..

To do so when you reboot with command R.. select the recovery drive.

Then select osx recovery. And reinstall osx.. Heres a page showing the full procedure.

https://support.apple.com/en-us/HT204904

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Customer: replied 1 year ago.

When I try to select a disc to install they are all still locked.

Expert:  Dustin replied 1 year ago.

Did you go in through command R ?

If so, try holding option instead and selecting the recovery disk.. then try to reinstall from there.

If not, go into command r again, In disk utility, click on the hard drive then click 'enable journaling' it should unlock the drive

You should then be able to reinstall~

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Expert:  Dustin replied 1 year ago.

Hello again.

I never heard back from you after I suggested that you enable journaling.. Did you still need help with this issue?

Thank you for your response,

Dustin S.