Hi there and welcome
What happens when you try to open Finder? What error do you receive?
Can you power off the Mac. Then hold SHIFT and with it held down, power on the computer and keep Shift held until it has started.
Then tell me please if Finder will then open.
Can you return to your question here please
Let me know the results please
Sorry, what would not accept your password?
ok, do you remember your password *****?
And you get this when you hold shift and then start the Mac correct?
ok, but this is not restarting.
You power off the Mac, then hold SHIFT and with it held, power on the Mac.
This is what you are doing?
ok, as it should accept the password....
ok, this will be part of the issue.
Power off the mac
Then start the Mac and hold down the Command and R keys at startup.
Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window
choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.
Click the First Aid tab.
Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
Select your Startup Disk (usually named "Macintosh HD").
Click Repair. Disk Utility checks and repairs the disk.
Let this complete and when it has, tell me if you still have the problem please.
ok... sorry I do not understand your last message, did you get the instructions I want you to do?
It is first aid tab, not fiery
you will when you do the instructions I gave.
choose Disk Utility from the Utilities window, then click First Aid.
But you need to restart the mac holding Command and R as per the instructions I gave first.
Then you selected it, else you would not get here
So continue the rest of the instructions please
Select your Startup Disk ("Macintosh HD").
it is the password ***** use when installing programs, the user account password ***** set when you first setup the mac
ok, if you do not know your password, then thats why the previous instructions and this one is not working.,
You need to try to reset your password ***** doing the following.
Instructions can be tricky but if you cannot do them then we need to reinstall the mac
e instructions below to reset your password:- Insert the Mac OS Install disc in the Mac and restart the Mac- When you hear the startup beep, hold down the C key until you see a spinning gear.- Choose Utilities > Reset password- Follow the on screen instructions to reset your password.
Restart the computer.
If you do NOT have an Installation CD/DVD, you can reset your password ***** following the instructions below:
Please, follow the instructions below:- Turn your Mac off- Hold down the Command key and the letter S while you turn your Mac on- After it boots up, wait 10 seconds and then let go of Command S- Type: mount -uw /- Press the Enter key on your keyboard- Type: launchctl load /System/Library/LaunchDaemons /com.apple.DirectoryServices.plist- Press Enter- Type: ls /Users- Press Enter- You will see your username listed there.- Type: passwd username----Example, if your username is ***** ***** would type: passwd joejoe- Press Enter- Type your new password (it will not show anything)- Press Enter- Type your password *****- Press Enter- Type: rm -rf /Users/username/Library/Keychains/login.keychain- Press Enter- Type: reboot- Press Enter
Now your username will have the new password ***** you just set.
This video will also step you through the instructions I just showed, to make the process easier for you.
Note that if you get an error, it means you are not typing one of the instructions out as I listed, so please follow it carefully.
Ok, I am sorry you find me unsatisfactory.... but your not being clear in your responses which makes it quite challenging.
The last message you had was it would not accept your password, and you have no idea what it was.
What are you now saying please?
I cannot say if this is the case as I was not there when the computer was set up and if this was used.
But easiest way to know is enter it in, is it accepted?
Was the password ***** or rejected?
You choose as per my instructions, repair disk
I cannot tell you, as I do not know if this was the password ***** account used, only you and the person who set up the computer know this
If you now have an option verify disk or repair disk then as per my instructions choose repair disk.
Now wait for it to finish.
Sorry I do not understand your reply. It will tell you when it has completed, so wait and allow it to complete
If it gave the message it complete and ok, then it is complete...
So now restart the Mac and tell me if you still have the issue please.
What is flashing? I need you to be more descriptive in your responses please
Ok, the repair should have corrected it
Choose Apple menu > System Preferences, then click Users & Groups.
Click the lock icon to unlock it, then enter an administrator name and password.
Click Add below the list of users.
Click the New Account pop-up menu
Add a new account, then restart the Mac, sign into this new account and tell me if you still get the error please.
Can you tell me which items you mean please?
What happens when you click the apple logo?
Then tell me if you still have the problem
Sorry I do not understand what you mean with
I get to use English press the return key
Can you clarify please what you are trying to say?
I am a person...
Doing my instructions would never result in a voice from the computer.
I need you please to very carefully follow my instructions. This is why you have been having so many problems.
I will list the steps out again, they will work, but you need to take the time please to follow them very carefully.
So this time the instructions worked? as last time you were not able to complete them
Please let me know.
ok, I believe you missed my last message, I will repeat as I need to know this please...
The last message you gave was
I don't get the second noise
So now you DO get the second noise?
I need to know if you were able to do the instructions or not. If you cannot remember, redo the instructions and tell me if you can do them please.
ok, now we have done this, power off the Mac
Then hold SHIFT and power it on and keep holding Shift until it has started.
Let me know the results please.
ok, we will have to reinstall the OSX (operating system) which will remove all your personal data (documents, photos ect) and return the Mac to new but this cannot be avoided.
Any data you have will be removed, but as you cannot open Finder, you will not be able to back this up to an external hard drive. Programs you will have to install again.
To do the reinstall
Once done, the Mac is returned to new, like when you first received it, you can then set it up and use it again