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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31318
Experience:  IT Engineer for over 15 years
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Can't reopen finder safari, finder, or Google hre

Customer Question

Can't reopen finder safari , finder, or Google hre
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

What happens when you try to open Finder? What error do you receive?

Customer: replied 1 year ago.
It askse to reopen and a keep getting the flashing choice to don't open or reopen but nothing happens keeps flashing
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 year ago.

Thank you

Can you power off the Mac. Then hold SHIFT and with it held down, power on the computer and keep Shift held until it has started.

Then tell me please if Finder will then open.

Expert:  Richard replied 1 year ago.

Can you return to your question here please

Customer: replied 1 year ago.
I will try your duggestio
Expert:  Richard replied 1 year ago.

Thank you

Let me know the results please

Customer: replied 1 year ago.
Tried that and the would not accept my password
Expert:  Richard replied 1 year ago.

Sorry, what would not accept your password?

Customer: replied 1 year ago.
When I press the shift key it won't accept my password
Expert:  Richard replied 1 year ago.

ok, do you remember your password *****?

And you get this when you hold shift and then start the Mac correct?

Customer: replied 1 year ago.
When I don't hold down the shift keys
Password ***** to restart
Expert:  Richard replied 1 year ago.

ok, but this is not restarting.

You power off the Mac, then hold SHIFT and with it held, power on the Mac.

This is what you are doing?

Customer: replied 1 year ago.
I will try again
Expert:  Richard replied 1 year ago.

ok, as it should accept the password....

Let me know the results please

Customer: replied 1 year ago.
Same when holding down it will not accept my password ***** I don't have a prob
Expert:  Richard replied 1 year ago.

ok, this will be part of the issue.

Power off the mac

Then start the Mac and hold down the Command and R keys at startup.

Hold these keys until the Apple logo appears. After your computer finishes starting up, you should see a desktop with an OS X menu bar and an OS X Utilities window

choose Disk Utility from the Utilities window, or from the Installer menu if you're started from an installation disc.

Click the First Aid tab.

Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.

Select your Startup Disk (usually named "Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Customer: replied 1 year ago.
Ok I should be talking to some one I am 79😀
Expert:  Richard replied 1 year ago.

ok... sorry I do not understand your last message, did you get the instructions I want you to do?

Customer: replied 1 year ago.
What is fiery aid tab
Expert:  Richard replied 1 year ago.

It is first aid tab, not fiery

Customer: replied 1 year ago.
Don't see a first aid tab??
Expert:  Richard replied 1 year ago.

you will when you do the instructions I gave.

choose Disk Utility from the Utilities window, then click First Aid.

But you need to restart the mac holding Command and R as per the instructions I gave first.

Customer: replied 1 year ago.
I have a choice Mac HD or OS X Base System
Expert:  Richard replied 1 year ago.

Then you selected it, else you would not get here

So continue the rest of the instructions please

Select your Startup Disk ("Macintosh HD").

Click Repair. Disk Utility checks and repairs the disk.

Let this complete and when it has, tell me if you still have the problem please.

Customer: replied 1 year ago.
The Mac HD asks me my password ***** ***** same as apple
Expert:  Richard replied 1 year ago.

it is the password ***** use when installing programs, the user account password ***** set when you first setup the mac

Customer: replied 1 year ago.
I have no idea had apple set up fore a new computer 13 in Mac brook Pro
Customer: replied 1 year ago.
Got a note partition map ok
Expert:  Richard replied 1 year ago.

ok, if you do not know your password, then thats why the previous instructions and this one is not working.,

You need to try to reset your password ***** doing the following.

Instructions can be tricky but if you cannot do them then we need to reinstall the mac

e instructions below to reset your password:
- Insert the Mac OS Install disc in the Mac and restart the Mac
- When you hear the startup beep, hold down the C key until you see a spinning gear.
- Choose Utilities > Reset password
- Follow the on screen instructions to reset your password.

Restart the computer.

---------------------------

If you do NOT have an Installation CD/DVD, you can reset your password ***** following the instructions below:

Please, follow the instructions below:
- Turn your Mac off
- Hold down the Command key and the letter S while you turn your Mac on
- After it boots up, wait 10 seconds and then let go of Command S
- Type: mount -uw /
- Press the Enter key on your keyboard
- Type: launchctl load /System/Library/LaunchDaemons /com.apple.DirectoryServices.plist
- Press Enter
- Type: ls /Users
- Press Enter
- You will see your username listed there.
- Type: passwd username
----Example, if your username is ***** ***** would type: passwd joejoe
- Press Enter
- Type your new password (it will not show anything)
- Press Enter
- Type your password *****
- Press Enter
- Type: rm -rf /Users/username/Library/Keychains/login.keychain
- Press Enter
- Type: reboot
- Press Enter

Now your username will have the new password ***** you just set.

This video will also step you through the instructions I just showed, to make the process easier for you.

https://www.youtube.com/watch?v=TjxAgiNqkDM

Note that if you get an error, it means you are not typing one of the instructions out as I listed, so please follow it carefully.

Let me know the results please

Customer: replied 1 year ago.
This is completely unsatisfactory it accepts my Apple ID and password Is that the one?It ran a series of checks and bot***** *****ne seems to say ok??? Now what
Expert:  Richard replied 1 year ago.

Ok, I am sorry you find me unsatisfactory.... but your not being clear in your responses which makes it quite challenging.

The last message you had was it would not accept your password, and you have no idea what it was.

What are you now saying please?

Customer: replied 1 year ago.
I said the only password ***** have is fory Apple ID Is that the one you are talking about ?
Expert:  Richard replied 1 year ago.

I cannot say if this is the case as I was not there when the computer was set up and if this was used.

But easiest way to know is enter it in, is it accepted?

Customer: replied 1 year ago.
If so as I say I am getting a series of checks which seem to say ok
Expert:  Richard replied 1 year ago.

Was the password ***** or rejected?

Customer: replied 1 year ago.
I have an option verify disk or repair disk can I talk to someone?
Expert:  Richard replied 1 year ago.

You choose as per my instructions, repair disk

Customer: replied 1 year ago.
My Apple ID password ***** ***** and I keep asking is that the one you are referring to??
Expert:  Richard replied 1 year ago.

I cannot tell you, as I do not know if this was the password ***** account used, only you and the person who set up the computer know this

If you now have an option verify disk or repair disk then as per my instructions choose repair disk.

Customer: replied 1 year ago.
Ok your list of instructions are too long give one at a time I will click on repair disk
Customer: replied 1 year ago.
Now what
Expert:  Richard replied 1 year ago.

Now wait for it to finish.

Customer: replied 1 year ago.
Must be just sitting there
Expert:  Richard replied 1 year ago.

Sorry I do not understand your reply. It will tell you when it has completed, so wait and allow it to complete

Customer: replied 1 year ago.
How do I know when complete ? It is sitting there and the final message is the partition so appears ok
Customer: replied 1 year ago.
Map
Expert:  Richard replied 1 year ago.

If it gave the message it complete and ok, then it is complete...

So now restart the Mac and tell me if you still have the issue please.

Customer: replied 1 year ago.
Ok will try
Expert:  Richard replied 1 year ago.

Thank you

Customer: replied 1 year ago.
Same problem as I started with a complete waist of time still flashing reopen that's Ll I get can't get rid of it
Customer: replied 1 year ago.
I think I should be talking to se one
Customer: replied 1 year ago.
Are you still there
Expert:  Richard replied 1 year ago.

What is flashing? I need you to be more descriptive in your responses please

Customer: replied 1 year ago.
As it was in the beginning it flashes a message saying finder unexpectedly quit and asks don't open or Reopen and just continues to do that
Customer: replied 1 year ago.
Says the report being sent to apple automatically
Customer: replied 1 year ago.
Does that for finder Google Crome and safari
Expert:  Richard replied 1 year ago.

Ok, the repair should have corrected it

Choose Apple menu > System Preferences, then click Users & Groups.

Click the lock icon to unlock it, then enter an administrator name and password.

Click Add below the list of users.

Click the New Account pop-up menu

Add a new account, then restart the Mac, sign into this new account and tell me if you still get the error please.

Customer: replied 1 year ago.
The items at top of screen will not show
Expert:  Richard replied 1 year ago.

Can you tell me which items you mean please?

Customer: replied 1 year ago.
no way to choose apple menu
Expert:  Richard replied 1 year ago.

What happens when you click the apple logo?

Customer: replied 1 year ago.
As I say it doesn't show so
Can't click on it
Customer: replied 1 year ago.
Icons at btm do show
Expert:  Richard replied 1 year ago.
  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

Then tell me if you still have the problem

Customer: replied 1 year ago.
I don't get the second noise
Customer: replied 1 year ago.
I get to use English press the return key
Expert:  Richard replied 1 year ago.

Sorry I do not understand what you mean with

I get to use English press the return key

Can you clarify please what you are trying to say?

Customer: replied 1 year ago.
This the voice I get from the computer This process is not working I need to talk to. Person
Expert:  Richard replied 1 year ago.

I am a person...

Doing my instructions would never result in a voice from the computer.

I need you please to very carefully follow my instructions. This is why you have been having so many problems.

I will list the steps out again, they will work, but you need to take the time please to follow them very carefully.

  1. Shut down your Mac.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R.
  3. Turn on your Mac.
  4. Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.
  5. Hold these keys until the computer restarts and you hear the startup sound for a second time.
  6. Release the keys.

Then tell me if you still have the problem

Customer: replied 1 year ago.
I have done that and still have a problem we are getting no where
Expert:  Richard replied 1 year ago.

So this time the instructions worked? as last time you were not able to complete them

Please let me know.

Customer: replied 1 year ago.
I still have the problem I started with
Expert:  Richard replied 1 year ago.

ok, I believe you missed my last message, I will repeat as I need to know this please...

So this time the instructions worked? as last time you were not able to complete them

Please let me know.

Customer: replied 1 year ago.
to the best of my knowledge I have followed your instructions and it does not change the out come I still have the problem
Expert:  Richard replied 1 year ago.

The last message you gave was

I don't get the second noise

I get to use English press the return key

So now you DO get the second noise?

I need to know if you were able to do the instructions or not. If you cannot remember, redo the instructions and tell me if you can do them please.

Customer: replied 1 year ago.
All I get is the least time I opened finder it quit and it ssks the question reopen or don't open
Expert:  Richard replied 1 year ago.

The last message you gave was

I don't get the second noise

I get to use English press the return key

So now you DO get the second noise?

I need to know if you were able to do the instructions or not. If you cannot remember, redo the instructions and tell me if you can do them please.

Customer: replied 1 year ago.
I kept trying and got the second noise but when I let go of keys and put in password ***** still have the problem
Customer: replied 1 year ago.
I think I need to go to an Apple Store this process is not working for me I need to talk to someone
Expert:  Richard replied 1 year ago.

ok, now we have done this, power off the Mac

Then hold SHIFT and power it on and keep holding Shift until it has started.

Let me know the results please.

Customer: replied 1 year ago.
Finally started same problem
Expert:  Richard replied 1 year ago.

ok, we will have to reinstall the OSX (operating system) which will remove all your personal data (documents, photos ect) and return the Mac to new but this cannot be avoided.

Any data you have will be removed, but as you cannot open Finder, you will not be able to back this up to an external hard drive. Programs you will have to install again.

To do the reinstall

  1. Restart your Mac. Immediately hold down the Command (⌘) and R keys after you hear the startup sound to start up in OS X Recovery.
  2. When the Recovery window appears, select Disk Utility then click Continue.
  3. Select the indented volume name of your startup disk from the left side of the Disk Utility window, then click the Erase tab.
  4. From the Format pop-up menu, select Mac OS Extended (Journaled). Type a name for your disk, then click Erase.
  5. After the drive is erased, close the Disk Utility window.
  6. If you’re not connected to the Internet, choose a network from the Wi-Fi menu.
  7. Select the option to Reinstall OS X.
  8. Click Continue and follow the onscreen instructions to reinstall OS X.

Once done, the Mac is returned to new, like when you first received it, you can then set it up and use it again

Let me know the results please.