Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
What happens when you unlock it ? Is it frozen on any screen?
First we can reset your iPad and see if it works or not. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot. This will reset the iPad. Now try to unlock it.
Please let me know if that didn't work, so we can continue troubleshooting.
Hello, Are you able to unlock it after resetting it ?
You made a safety deposit in here. But since you resolved the issue yourself, you don't have to pay. I will request JustAnswer to refund your account.
Also email to***@******.*** for refund. Please don't rate the answer anything to process refund even if the system asked to rate the answer.