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Ask Viet - Mac Tech Your Own Question

Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 35196
Experience:  Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
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I got a message that my ipad needed an update, so I clicked

Customer Question

I got a message that my ipad needed an update, so I clicked to install it. The bar has not moved in over an hour. And it will not let me shut down the ipad, it won't let me do anything.
Submitted: 1 year ago.
Category: Mac
Expert:  Viet - Mac Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Please try the following on the iPad: Press and hold both the Power (On / Off) button and the Home button (which is located right below the screen) together for at least 10 seconds, until the Apple logo appears, then wait a bit, then check.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 1 year ago.
just a black screen with an apple an a downloading line below it not moving.
Expert:  Viet - Mac Tech replied 1 year ago.

I'm sorry; please make sure you did press and hold both Home and Power buttons for at least 10 seconds.

; please click on the website below for the image of the buttons:

http://cdn.osxdaily.com/wp-content/uploads/2013/04/force-reboot-ipad.jpg

If that does not work, please connect the iPad to the computer, then open the iTunes on the computer and see if you can restore / fix it.

If that still does not work, please try the following:

  1. Open the iTunes program on your computer. If needed, please download and install the latest iTunes program at the Apple website below:
    http://www.apple.com/itunes/download/
  2. Press & hold the Power button on the iPad until it lets you slide to turn off, then slide to turn off.
  3. Connect the iPad to your computer with the iPad's USB cable.
  4. On the iPad, press and hold the Home button and the Power button at the same time.
  5. After 10 or 11 seconds, release the Power button, but continue holding the Home button (for about another 10 seconds) until the iTunes program shows that it has detected an iPad in recovery mode.
  6. Click OK or Restore / factory reset.

- If needed, please watch video instructions at the website below; it can be easier:

http://www.youtube.com/watch?v=x6FSHAp6fvk

Please reply at the box below to continue troubleshooting. Thank you.