How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Barun Your Own Question

Barun
Barun, Computer Support Specialist
Category: Mac
Satisfied Customers: 11183
Experience:  8+ years of professional experience in providing support for tech-related issues, including computers, email and software.
12615041
Type Your Mac Question Here...
Barun is online now
A new question is answered every 9 seconds

Got new iPad Air. Says can't verify outlook account. Help?

Customer Question

Got new iPad Air. Says can't verify outlook account. Help?
Submitted: 1 year ago.
Category: Mac
Expert:  Barun replied 1 year ago.

Hi, and thank you for asking your question.

Could you let me the what's the email address for the account you are trying to use on the iPad, please?

Do reply back using the box below. Thank you.

Customer: replied 1 year ago.
Expert:  Barun replied 1 year ago.

Please accept my apologies for the brief delay; please open up www.outlook.com on your browser now - are you able to sign in to your Hotmail account from there?

Keep me posted.

Expert:  Barun replied 1 year ago.

If you are not able to sign in there as well, please open up the following link next:

https://account.live.com/resetpassword.aspx

Select "I forgot my password", and click Next. Follow the on-screen directions to reset the password ***** your Hotmail account first, and then try using the newly created password ***** the iPad itself.

Please update me on the results accordingly. Thank you.

Expert:  Barun replied 1 year ago.

If you need more help, please use the Reply box to continue our conversation.

Otherwise, I'd appreciate it if you could kindly take a moment to RATE my service by clicking on (and submit) a star rating at the top of this page. Thank you!