Hi, and thank you for asking your question.
Could you let me the what's the email address for the account you are trying to use on the iPad, please?
Do reply back using the box below. Thank you.
Please accept my apologies for the brief delay; please open up www.outlook.com on your browser now - are you able to sign in to your Hotmail account from there?
Keep me posted.
If you are not able to sign in there as well, please open up the following link next:
Select "I forgot my password", and click Next. Follow the on-screen directions to reset the password ***** your Hotmail account first, and then try using the newly created password ***** the iPad itself.
Please update me on the results accordingly. Thank you.
If you need more help, please use the Reply box to continue our conversation.
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