I'm sorry about the issue. Is it the 4-digit passcode?
Do you also have a windows or mac computer? If yes, does it have the iTunes program on the computer?
Please reply at the box below. Thank you
If you have a windows or mac computer, then you do not need Genius Bar; you can do the following steps for fixing the iPhone:
Note: The steps must be done correctly; you may have to try a couple of times, or so.
You can also see the video instructions at the website below; it may be easier:https://www.youtube.com/watch?v=34v8HMC9B98
When you are available, please reply back at the box below to continue. Thank you,