Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.
One of either trackpad or external mouse has gone bad. Is your external mouse wired or wireless ? Do you have any bluetooth or wireless mouse there ?
Sorry I don't understand. I'm only a tech here and I don't have access to your account. If you don't want to continue, I will request JustAnswer to refund your account.
Refund requested. You can also email to***@******.*** for refund. Please don't rate the answer anything.
I requested refund for you. You don't have to reply back. You can close this page now.