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Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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My volume keys were causing my screen to switch back and

Customer Question

My volume keys were causing my screen to switch back and forth so I did "command option p r" on my mac book air. It took a long time to come back up, I had to select which language to use and now it's in OS X utilities asking if I want to restore from time machine, reinstall OS X, repair using disk utility or get help online. I'm not sure what to do now?? Im writing this from another computer
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! You booted into the recovery system ( which is holding cmd + r) That means the option and p key didnt register. Click the menu bar and select exit installer. Then your mac will boot normally. Once it does follow the steps below

1. Shut down the computer.
2. Plug in the MagSafe power adapter to a power source, connecting it to the Mac if its not already connected.
3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.
4. Release all the keys and the power button at the same time.
5. Press the power button to turn on the computer.
6. Press and hold the Command-Option-P-R keys before the gray screen appears.
7. Hold the keys down until the computer restarts 3 times ( it will keep restarting till you let go of the keys if it does not restart the keys were not held correctly ).
8. Release the keys.

Customer: replied 1 year ago.
Thank You. I've done this but my volume keys are still not working correctly???
Expert:  Johnny Mack replied 1 year ago.

Then the issue is more then likely physical ( ie the keyboard) Since the above process resets all settings for keyboard mouse/ fan etc.

Expert:  Johnny Mack replied 1 year ago.

Try using another keyboard through the usb port and see if it does the samething.

Customer: replied 1 year ago.
OK, I've not done that before and I don't have any keyboards around.... can I connect another laptop to it and try using it as the keyboard??
Customer: replied 1 year ago.
I"ve looked online and this issue seems to have happened to others as well (volume keys)
Expert:  Johnny Mack replied 1 year ago.

We wouldnt be able to use another laptop but you can use a mac or pc keyboard.

Its possible the keys might be dirty. Try cleaning them while a alcohol wipe.

Customer: replied 1 year ago.
Thank you, ***** ***** some canned air and wiped with alcohol. Many of the keys in the top row are not operating properly, they are all doing commands unrelated to what they are supposed to be doing. Is there any other setting that could be causing this type of an issue?
Expert:  Johnny Mack replied 1 year ago.

yes follow the steps below

  1. Choose System Preferences from the Apple menu.
  2. From the View menu, choose Keyboard.
  3. Click the Keyboard tab if it is not already selected
  4. Enable "Use all F1, F2, etc. keys as standard function keys."
Customer: replied 1 year ago.
Thank you, ***** ***** that... but no luck
Expert:  Johnny Mack replied 1 year ago.

Then we are left only with the other keyboard option. Maybe a friend or family member can lend you one to test?

Customer: replied 1 year ago.
OK, well if you find a fix or hear of one later will it be posted here?
Expert:  Johnny Mack replied 1 year ago.

Of course! Ill keep looking for other possible solutions.

Expert:  Johnny Mack replied 1 year ago.

We can also try a new user and see if that makes a difference

Click apple icon

select system preferences

select users (or accounts in earlier versions)

then Click the plus icon ( underneath the list of users)

and select to make a admin user

you can use whatever name you like as long as it is not the same as your current user

then click ok

select the apple icon and select sign out

and sign in to the new account

is it the same?

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