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Hello there! Your netgear router must be set to factory settings then you should be able to see your wifi.
Use a sharp object such as a pen or a paper clip to press and hold the "Restore Factory Settings" button until the Power light begins to blink (approximately 7 seconds)The button is n the back of your router ( where the lan ports are) its a small hole.
make sure your router is powered and connected when doing these steps.
No problem Jane! Please remember to rate this response thanks :)