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Sorry to hear about your issue :(
What screen is it frozen on? Is it showing a USB cable with an itunes logo or is it frozen on some other page?
I can communicate with you only through justanswer. Or I can call you if you need. Let me know.
I will send you an answer, but I am still not sure what page your ipad is frozen on. What do you see on the ipad screen please? Is it showing an apple logo OR is it frozen on a USB cable and itunes logo OR is it frozen on any other page?
I don't know what your ipad screen shows now. Since I am not getting any reply, I will start with the basic troubleshooting steps. On the ipad, press and hold the power button and the home button together until you see an apple logo. Let me know whether that resolves your issue.
now I understand your issue. Unfortunately, it is a bug with Apple and the only way to get around it is to restore it to factory settings (which you already did) :(
Many Apple customers are facing the same issue. It is not you who messed up the data, but the software bug.
It is almost impossible to get your data back unless you have a backup either in icloud or in itunes in the computer.
Have you been backing up to icloud?
Have you ever synced your ipad to your computer earlier (before you did the update)?
I meant have you ever transferred music, videos etc from your computer to the ipad?
Email does not need a backup. Let's give a try for that. Could you please tell me who your provider is? For example - yahoo.com, gmail.com etc.
I wish I could, but I am about 15 flight hours away from you :(
Could you please tell me your email address? I will explain how to configure that in your ipad.
okay, you are not having any problems with the email on your ipad? (because you told me before that you are having issues receiving email)
which app? candy crush?
Is that app downloaded to your ipad?
I think the candy crush is connected to your Facebook account, isn't it?
Then I am afraid the candy crush data is irrevocable unless you have a backup :( If it had been connected to facebook, all those data would have been preserved.
However, if you want to configure your verizon email address in your ipad, you can do that (it does not need a backup). Let me know if you need instructions for that.
you are welcome. I am sorry I could not get the candy crush data for you, unfortunately that is out of my controls.