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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 35273
Experience:  IT Engineer for over 15 years
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My ipad is frozen and it tells me to log into iTunes I need

Customer Question

my ipad is frozen and it tells me to log into iTunes I need help
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you hold the home and power buttons on the iPad for about 10 seconds until you see the Apple Logo, then release.

Let the iPad restart and tell me please if it now functions.

Let me know the results please.

Expert:  Richard replied 1 year ago.

please return here to your question

Expert:  Richard replied 1 year ago.

please, Come HERE to your question

Expert:  Richard replied 1 year ago.

If it did not work, connect your iPad to your computer and open ITunes.

What does iTunes then say?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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