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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31138
Experience:  IT Engineer for over 15 years
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I upgraded my ipad2 to ios9 and it will not turn on. I

Customer Question

I upgraded my ipad2 to ios9 and it will not turn on. I reboot it...the apple logo comes on...slide to upgrade comes on...put in my passcode...after a few seconds and Hello "slide to setup comes on...passcode is asked again...update completed and continue...choose network...then a white screen and nothing happens. it will go no farther than this. I cannot get to the serial number to have the chat people assist. I am just locked out. Please adviseJohn xxx
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there John and welcome

As the first step, as it was not clear if you did this, can you hold the home and power button for about 10 seconds until you see the Apple Logo, then release.

Let the iPad restart and tell me please if it now functions correctly.

Let me know the results please