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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31236
Experience:  IT Engineer for over 15 years
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My I phone 6 froze last night and the people from Telstra

Customer Question

My I phone 6 froze last night and the people from Telstra got it started again but when i try to reactivate my phone it asks me for my Apple ID and password ***** when I enter them they tell me it is correct. Help please this is the only phone i have
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you click on my link below please and follow the steps to reset the password ***** your Apple ID

https://iforgot.apple.com/

Once the password ***** been reset, then use this new password ***** sign into your account on your phone.

Let me know the results please.