Hi my name is***** will do whatever I can to help you with your question. Mike is currently offline, so if you are happy to continue with me then let's go.Perhaps Preview has stopped responding, if so it's a minor thing, and it's best to start there.Click the Apple logo, and Force Quit. If you see that Preview has stopped responding, select it and Force Quit it. Now try as you were trying, double click the file on Desktop.If that hasn't resolved it, there may be some of Previews support files that are causing issues. Before any file based troubleshooting however it's better to try a restart of your Mac first.Restart Your Mac and try as you were trying before, double clicking the file on Desktop.If it still fails to open, let me know the specific error message, if it is saying "not responding', or if it is saying something different the exact wording of it. It's easy to progress to the next troubleshooting step, but for starters try those quick fixes.Let me know how it goes,Kind regards,
It's unusual that Force Quit doesn't close Preview, and the fact it doesn't may stop a Restart of the Mac in it's tracks.Try Restarting, from the Apple drop down menu on the top left, and let me know what error appears, if any.Thanks in advance,David.
That's great! You're very welcome. Any time you have a troubleshooting problem, starting off with the least intrusive steps and the quickest steps usually are the same thing. Very glad it was one of those. Best regards, David.
Hi Mr Hedden,
I hope there are no more problems with your Mac. Please take a minute to accept my answer, it is how the question is recognised as answered.
Hello Dr Hedden,
David here from the Preview issue you had. Can you please click Accept on my answer to show it was answered?? It is the only way I can be paid for answering the question.Thank you in advance,Sincerely,