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Ask Johnny Mack Your Own Question

Johnny  Mack
Johnny Mack, Mac Support Specialist
Category: Mac
Satisfied Customers: 1353
Experience:  6 years repairing macs and ipods and 3rd level tech support
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I have Photoshop Elements Mac. It will not start. Shows

Customer Question

I have Photoshop Elements for the Mac. It will not start. Shows Error Code 150:30.
Any Ideas?
Submitted: 1 year ago.
Category: Mac
Expert:  Johnny Mack replied 1 year ago.

Hello there! follow the steps below to fix your Photoshop error

Quit all Adobe applications.

open a folder

then from the top menu bar select the go option

hold down the option key on your keyboard

you will see a library icon when holding the option key

select the library icon

then look for a folder called prefrences

inside this folder look for Flexnet publisher

Delete the Flexnet publisher folder

then empty trash and open Photoshop elements.

Customer: replied 1 year ago.
I did not find "Flexnet Publisher" in the Preferences folder. I am running iOS X Yosemite and Photoshop Elements 8. Elements will still not run. Error Code 150:30
Expert:  Johnny Mack replied 1 year ago.

ok move the whole prefrences folder to your desktop

then click the apple icon and select restart/reset

Customer: replied 1 year ago.
Did not run after the restart.
Expert:  Johnny Mack replied 1 year ago.

Ok go to the library folder then look for a folder callled application support. Inside there should be a folder named Flexnext Publisher. Delete it then open the link below and run the file that downloads.

http://download.macromedia.com/pub/support/tools/LicenseRecovery111.dmg

then

a. Double-click the LicenseRecovery111.dmg

Note: Leave this window open and proceed to the next step.

b. Double-click your Hard Drive.

c. Double-click Applications.

d. Double-click Utilities.

e. Double-click Terminal.

f. Type “sudo python

Note: There is a space following “python”. Do not press Return.

g. Drag LicenseRecoveryLauncher.app from the LicenseRecovery111.dmg window onto the Terminal Window and press Return.

h. enter user name and password.

I. Follow steps on screen.