How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9922
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I have a MacBook Pro (about 3 years old) with a lot of hard

Customer Question

Hello,
i have a MacBook Pro (about 3 years old) with a lot of hard drive storage available. Recently, it has been getting very slow; slow to log in; slow to get on the internet; slow to open attachments/documents. I have done all required updates, have restarted it, and have used the CCleaner.. Do you have any other suggestions on how I can speed it up?
Thanks,
Lynne
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

There are mainly two reasons for this problem. Either the system files are corrupted/glitched or the hard drive itself is failing. Failing hard driving leads to constant delay in reading and writing from and to the hard drive and this will affects the performance of your Mac. So first I'd recommend to backup all your important files to an external hard drive.

Then we can do some troubleshooting steps to identify and solve the issue.

First reset the PRAM and NVRAM of your Mac. Follow the steps below to reset the PRAM and NVRAM

Shut down your Mac

Restart and immediately hold down Command-Option-P-R keys at the same time

Hold the keys down until the computer restarts and you hear the startup sound for two or three times.

Release the keys and let the Mac bootup.

Then run Disk Utility from Single User Mode. Turn your Mac off. Turn it back on and immediately hold down the Command (Apple) key and the S keys at the same time. Then type the following command when it boot into black screen with white letters...

/sbin/fsck -fy

(note the space between fsck and -fy)

If you can't run /sbin/fsck -fy then type only fsk -fy

Hit return and the disk utility should run and let it finish. When it finishes type reboot and hit return. Does that improve the speed of your Mac ?

Please let me know if that didn't work, so we can continue troubleshooting.

Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.