How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Ashik Your Own Question

Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9929
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
16433418
Type Your Mac Question Here...
Ashik is online now
A new question is answered every 9 seconds

I updated my 4s to 0s 9 and now my phone keeps says slide to

Customer Question

I updated my 4s to 0s 9 and now my phone keeps says slide to upgrade then does nothing. I've tried everything. I was told this is a software problem. Is there anything I can do ??
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Yes, that is a software problem. It is reported that some devices are getting corrupted after or while doing the update. By hard shutdown, did you mean reset ?

If you have not done thta already, please do the reset. Press and hold down the Power button and Home button at the same time until it shows the Apple logo. When you see the Apple logo, release the buttons and let it boot. Then try to update.

If that didn't work, then you have to restore or update the iPhone using your computer.

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPhone to your computer with the USB Cable.

Open iTunes application on your computer.

iTunes will recognize your iPhone. Select your iPhone in the top left (select iPhone icon)

Then in Summary section, click Update button and let it update.

If your computer is not recognizing the iPhone in iTunes, then you have to restore the software of your iPhone. Restoring will erase everything from it unfortunately.

Make sure latest iTunes is installed. You can download and install it from the above link.

Connect the iPhone to your computer and open iTunes.

On your iPhone press and hold the Home button and the Power button at the same time until your iTunes shows a message telling you that it has detected an iPhone in recovery mode.

Click Restore. It will take a while to restore it.

Let it restore. After restoring, you can restore the backup of iPhone from iCloud which will restore your data. Please let me know if that didn't work, so we can continue troubleshooting

Remember, this is not my final answer. If my solutions didn't work please don't rate me bad or poor. Instead please reply back to me and I will continue to help you until we fix the problem or you are satisfied.

Expert:  Ashik replied 1 year ago.

Hi there, I'm just checking. How is it going ?