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Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 31233
Experience:  IT Engineer for over 15 years
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I have been successfully recording and downloading movies

Customer Question

I have been successfully recording and downloading movies from you Panasonic hdc-tm900 for years. but the last two times I used it I can not download the movies to my mac book pro. HELP. The camera files says read only and will not show up on my computer to upload to i-movie as it has a "million" times before.
Submitted: 1 year ago.
Category: Mac
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you remove the battery from the Panasonic and let it sit for 10 minutes.

then connect the battery, turn it on and try to download the films.

Let me know the results please.

Customer: replied 1 year ago.
That didn't work any other suggestions ?
Expert:  Richard replied 1 year ago.

Hi there

To rule out the computer as the issue, can you try it on another computer and let me know if you still have the problem please.

Customer: replied 1 year ago.
I had tried that already
Expert:  Richard replied 1 year ago.

ok, sorry I did not see anything about this in your description.

have you also tried a different cable?

Customer: replied 1 year ago.
No I am using the manufacture cable . I will try a different one tonight
Expert:  Richard replied 1 year ago.

Thank you

Let me know the results please