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Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 9945
Experience:  Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
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Help! My ipad is disabled.

Customer Question

Help! My ipad is disabled.
Submitted: 1 year ago.
Category: Mac
Expert:  Ashik replied 1 year ago.

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

I'm sorry that your iPad is disabled. Unfortunately there is NO way to retrieve that passcode you forgot or get back to your iPad without the passcode. Your only option is to force-restore the iPad to factory settings through iTunes by putting it to DFU (Device Firmware Upgrade) mode, which will erase everything from it. This is how Apple designed it to protect the information of their users.

But if you've backed up your iPad to iTunes on your computer or iCloud, then you can restore all your data back after restoring your iPad from iTunes/iCloud. You can also redownload all your past purchases for free using the same account.

Follow the steps below to restore your iPad by putting it to DFU Mode.

First download and install latest iTunes on your computer from here : https://www.apple.com/itunes/download/

Then connect the iPad to your computer with the USB Cable.

Open iTunes application on your computer.

On your iPad press and hold the Home button and the Power button at the same time.

After EXACTLY 8 seconds release the Power button. Continue holding the home button until your iTunes shows a message telling you that it has detected an iPad in recovery mode.

Click OK or Restore

Note : Put it to DFU Mode while connected to computer and also in DFU Mode your iPad will remain blank and will be unresponsive. It is normal. Timing is critical when you put it to DFU Mode. So keep trying until it goes to DFU Mode. And it will take a while to restore it.

Please let me know if that didn't work, so I will continue to help you until we fix the problem or I will walk you through the steps.

Expert:  Ashik replied 1 year ago.

If you have any difficulty on following the steps above, please reply back here and I will walk you through it. I will continue to help you until we solve the problem.

Or if you want, I can with you permission remotely connect to your computer and fix the iPad for you while you watch. This is an optional additional service. Let me know.

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