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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8691
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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My i mac keeps freezing up not connecting to web sites I

Customer Question

My i mac keeps freezing up not connecting to web sites I have to restart
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:

  • The exact system Version (listed right under Mac OS X)
  • Processor
  • Memory
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 1 year ago.
lets just type...I don't want the additional charge
Expert:  Mike replied 1 year ago.

Ok then I just need that info...

Customer: replied 1 year ago.
yosemite processor is 2.5
4gb
Expert:  Mike replied 1 year ago.

10.10.5? If so please do this to start:

Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. When you see the Apple Logo you can let go. When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then Highlight your hard drive and on the right select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.

Customer: replied 1 year ago.
I've done all that
Customer: replied 1 year ago.
it did not solve the issue
Expert:  Mike replied 1 year ago.

OK that is just a precaution and must be checked first, so Verify Disk was OK and you Repaired Permissions? Ok is that 10.10.5? Also MacKeeper is useless at best and harmful at worst I suggest you remove that to start:

http://macpaw.com/landings/land245?campaign=search%5Ftext%5Fcmm3%5Funinstall%5Fmackeeper&utm_source=&utm_medium=&utm_term=&utm_content=&utm_campaign=&gclid=Cj0KEQjwg9%2DvBRCK7L7wmO2u0JcBEiQA%5FtzoaI2U%5FQIaNh4ovUer5esceaWiePYpe%2D5Y1xnIwa2YXIsaAsNk8P8HAQ&siteID=&CJPID=&mpaid=

Customer: replied 1 year ago.
it is 10.10.5 I'll try to remove it...
Customer: replied 1 year ago.
I removed it...I also have malware bytes...is that no good as well?
Expert:  Mike replied 1 year ago.

No that is fine. Then I need some information is it freezing when in a certain app or just randomly.

Customer: replied 1 year ago.
it has been freezing from the start up, I reboot, then it's ok for a while but as I try to go to other sites it freezes, the "connecting" just keeps going and never connects.
Expert:  Mike replied 1 year ago.

Ok is this just Safari do you have Chrome or Firefox?

Customer: replied 1 year ago.
Safari and firefox...don't use chrome
Expert:  Mike replied 1 year ago.

Ok are they both doing that?

Customer: replied 1 year ago.
Expert:  Mike replied 1 year ago.

Ok then let's start by going to Macintosh HD / Library / drag the folder Internet Plugins to the desktop then restart and let me know if they problem persists

Customer: replied 1 year ago.
how do I do that?
Expert:  Mike replied 1 year ago.

Macintosh HD is your hard drive on the Desktop if you don't see it: Select the first icon in the Dock, the face (Finder), then go to the top left of your screen to Finder / Preferences / General and check all boxes under Show these items on the Desktop.

Customer: replied 1 year ago.
I have library on my desk top now what?
Expert:  Mike replied 1 year ago.

Not Library put that back...!! inside Library just drag the folder Internet Plugins to the Desktop

Expert:  Mike replied 1 year ago.

I can connect without the fee as a courtesy... OK go to the link below and click on Join your Session then allow the app to run and look for my messages on your screen: http://mikethemacmedic.com:8040/?Session=4af53d64-bd12-4686-a128-7f11bfb9c7a3

Customer: replied 1 year ago.
greatl I've put the library back
Expert:  Mike replied 1 year ago.

just drag the folder Internet Plugins to the Desktop, then restart and let me know if the problem persists

Customer: replied 1 year ago.
o.k I've put Plugin on the desktop
Customer: replied 1 year ago.
Things seem o.k...should I leave the internet plugins on my desk top ? or remove them?
Expert:  Mike replied 1 year ago.

Ok did you follow the rest of the instructions? Is it still crashing?

Expert:  Mike replied 1 year ago.

You will need some of them but it will be hard to identify the culprit. The easiest way would be to just boot to Recovery HD and Reinstall Mac OS X. That will put back the default ones, then you can trash it