Please hold down the POWER BUTTON for 5-10 seconds until your computer powers off. After it powers off, please wait 1 minute then power it back on.
Did you power off the computer completely?
Are you able to use the keyboard or is that frozen too?
I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.