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Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 16046
Experience:  5 years as Network Admin, 10+ years of IT support
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How do i get the arrow off of my iMac it is stuck on the

Customer Question

how do i get the arrow off of my iMac it is stuck on the upper left top
Submitted: 1 year ago.
Category: Mac
Expert:  Josh replied 1 year ago.

Hi!

Please hold down the POWER BUTTON for 5-10 seconds until your computer powers off. After it powers off, please wait 1 minute then power it back on.

Customer: replied 1 year ago.
It still doesn't work, the arrow and cursor will not move its stuck and the page is on the background thats grey.
Expert:  Josh replied 1 year ago.

Did you power off the computer completely?

Customer: replied 1 year ago.
6 times, still stuck.
Expert:  Josh replied 1 year ago.

Are you able to use the keyboard or is that frozen too?

Expert:  Josh replied 1 year ago.

I have not heard back from you in a while -- If the issue is resolved, please rate our session as EXCELLENT, GOOD, or OK and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.