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Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8690
Experience:  Over 20 years IT experience with Apple computers in publishing, marketing and design.
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I need to unlock my iphoto app. Can you help me?

Customer Question

I need to unlock my iphoto app. Can you help me?
Submitted: 1 year ago.
Category: Mac
Expert:  Mike replied 1 year ago.

Can you clarify how is it "locked"??

Customer: replied 1 year ago.
No, that is the problem. It does not want to open. When I try to repair, I get the message that it is locked and cannot be accessed.
Expert:  Mike replied 1 year ago.

OK. Please go to the Apple logo at the upper left of your computer screen to About This Mac and give me this information:
The exact system Version (listed right under Mac OS X)
Processor
Memory

Customer: replied 1 year ago.
Version 10.10.2 (14C1510)
Processor 1,7 GHz Intel Core i5
Memory 4 GB 1333 MHz DDR3
Expert:  Mike replied 1 year ago.

Reboot into the Recovery HD by choosing the ‘Apple‘ menu > Restart, then hold down the ‘Command’ + R’ keys on the keyboard during the start up process. When you see the Apple Logo you can let go. When the machine boots you may have to choose your language then you will see the OS X Utilities screen. Select the Disk Utility and then select Continue. Then in Disk Utility select Macintosh HD in the left column (if there are two with that name or it is named something else choose the first indented item) and then Highlight your hard drive and on the right select the First Aid tab if it is not already selected, then click on Verify Disk on the far right. If that says “OK” in green type then select Repair Disk Permissions. If it is not ok let me know.Right clik on

Customer: replied 1 year ago.
My screen has gone white. No apple logo and now?
Expert:  Mike replied 1 year ago.

Did you get to Recovery HD or did that just happen before you could do that?

Customer: replied 1 year ago.
Before
Customer: replied 1 year ago.
While holding down command R after restart
Expert:  Mike replied 1 year ago.

OK

1. Shut down the computer.

2. Plug in the power adapter to a power source, connecting it to the Mac if its not already connected.

3. On the built-in keyboard, press the (left side) Shift-Control-Option keys and the power button at the same time.

4. Release all the keys and the power button at the same time.

5. Press the power button to turn on the computer.

6. Press and hold the Command-Option-P-R keys before the gray screen appears.

7. Hold the keys down until the computer restarts.

8. Release the keys and then immediately try Command -R again

Customer: replied 1 year ago.
Ok. This worked. Now I got to the verify disk part. That worked. In the lines of text I get several green ok lines. But the repair disk permissions is grey and I cannot activate. What now?
Expert:  Mike replied 1 year ago.

Are you sure you are choosing the first indented Macintosh HD? Not the very first item...

Customer: replied 1 year ago.
I am on the first item. On the indented item, all the buttons are inactive
Expert:  Mike replied 1 year ago.

Yes the second item is the one to check

Customer: replied 1 year ago.
but with the second item I cannot proceed
Customer: replied 1 year ago.
I also see disk1 and indented OS X base system
Expert:  Mike replied 1 year ago.

OK try it this way: Restart the computer and immediately hold the Shift key until you see the Apple Logo. This is called Safe Boot and it will attempt repairs. If you get to the login screen put in your user/pass then when it boots up, restart the normal way. Let me know what happens after.

Customer: replied 1 year ago.
It is rebooting again
Customer: replied 1 year ago.
Nor back to normal screen
Customer: replied 1 year ago.
Tried iPhoto. Message: caution. iPhoto locked on disk. You do not have permission to unlock it
Expert:  Mike replied 1 year ago.

Is iPhoto in your Applications folder? Right click on it in the Dock and go to Option / Show in Finder. Where is it located?

Customer: replied 1 year ago.
In apllications
Customer: replied 1 year ago.
Applications
Expert:  Mike replied 1 year ago.

Ok open Disk Utility right from Applications / Utilities and try to Verify Disk then Repair Permissions.

Customer: replied 1 year ago.
Sorry, but how do I do that?
Expert:  Mike replied 1 year ago.

Open Applications folder then Utilities folder then open Disk Utility and do the same thing we tried before

Customer: replied 1 year ago.
Got it!
Expert:  Mike replied 1 year ago.

OK let me know

Customer: replied 1 year ago.
Ok, now repairing permossions
Customer: replied 1 year ago.
now what? Permissions repaired. Several of them
Expert:  Mike replied 1 year ago.

Verify Disk was ok in green type?

Customer: replied 1 year ago.
Expert:  Mike replied 1 year ago.

OK go to Applications right click on iPhoto.app and go to Get Info what is the version?

Customer: replied 1 year ago.
Black lines with several green lines and ok
Customer: replied 1 year ago.
now? Try it?
Expert:  Mike replied 1 year ago.

No. Go to Applications right click on iPhoto.app and go to Get Info what is the version?

Customer: replied 1 year ago.
9.6.1
Expert:  Mike replied 1 year ago.

OK then go to Apple Logo to App Store and select Updates install all that are needed including System update to 10.10.5

Customer: replied 1 year ago.
It will take some time. Will it work after that?
Expert:  Mike replied 1 year ago.

It should you will also have the new Photos app and that can also open your iPhoto Library

Customer: replied 1 year ago.
New app works. iPhoto still locked. But that is fine
Expert:  Mike replied 1 year ago.

OK sorry we can try to fix it if you want. If you are satisfied, please kindly provide an OK or Above Rating - so I get paid. Keep in mind you can always come back to this page at any time regarding this question. If we solved your problem, giving me high marks on the survey and / or bonuses are also GREATLY appreciated. Thanks!!